Can’t find your race photos?

Didn’t get the photos that you ordered?

Selected the wrong photos?

Whatever it is, we got you covered.  We here to help. Just drop us a line and we get back to you as soon as possible.

But first before you do that, check out the FAQ. You might be able to resolve the problem without needing to wait for us to respond

 

 

Try uploading a selfie photo of yourself wearing the race attire and search again. If you still cannot find your photo, we may not have been able to take your photos. Take note of our tips in this article and we hope to take your photo in future races.

Much as we love to, we can't. Please use the bib or face recognition to search for your photos

Unfortunately as there may be other runners in the photo, we are unable to delete any photos. However, strictly on a case by case basis, we may accede to your request if you are the only runner in the photo.

Our photos are now hosted on a dedicated website with bib and face recognition capabilities. There are costs involved in the utilisation of these services that we are unable to absorb and has to pass the cost to our supporters. We are keeping the cost low as compared to other similar sites in the region and hope to maintain the pricing  for the long term.

In recent years, Facebook has introduced stricter rules around  photo uploads and tagging. From our end, uploading large numbers of photos often results in our account being blocked or limited. For runners, scrolling through thousands of images has also become increasingly inefficient—and friends can no longer tag you in photos as easily as before.

As such we had to pivot away from Facebook – for both runners and photographers benefits.

You can use PayNow (preferred), credit card or Grabby

Please check your Spam/Junk mail folder. Also check that your email address is correct. If you still did not receive it, please drop us a note using the form below.

Please drop us a message using the form below and we will get back to you as soon as possible

Certainly, you have combine the orders to take advantage of the bulk purchase discount. However do note the photos will only be sent to one email address and the recipient will have to distribute them according.

 

Our photos are generally around 2 mb to 5 mb and are good for printing of physical copy of up to A3 size. Should you need a higher resolution photo, please do let us know and we will be pleased to assist. However, charges will apply.

Yes as long as you have paid for it, you can use the photos any way you deemed fit.

Please send us a message and we will check and get back to you as soon as possible

 

Can’t get answers from the FAQ? Send us a message.

Photo Queries Form